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Location: Municipio de El Marques, Querétaro, Mexico
Job Type: Full-time, Permanent

We are looking for an exceptional person with strong organizational skills and the ability to multi-task in a fast-paced environment. Located in our new office in Queretaro Mexico, the Office Administrator will be a key contributor to providing timely support for all administration, parts and consumable requests.

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  • Support Office administration requirements as requested/ required  

  • Order processing from creation to close

  • Communicate relevant order / shipping information

  • Collaborate with other members of the EPS team (Service techs, Parts team, Project Coordinators) for required order processing information.

  • Provide outstanding customer service to improve customer satisfaction and relationships.

  • Coordinate shipping and logistics for assigned machine parts and consumables when required .

  • Responsible for timely and accurate execution of all shipping, receiving and logistics activities for parts

  • Manage and maintain parts inventory location and inventory accuracy by completing cycle counts

  • Prepare part orders for Service Technicians/ customers to utilize on customer service calls and repairs.

  • Support the Parts team with providing responses to customer part requests and orders.

  • Generate logistics paperwork and order tracking for parts shipments

  • Verify purchased parts received and communicate all discrepancies.

  • Co-ordinate with purchaser to facilitate warranty claims by ensuring they’re processed in a timely manner.

  • Other duties as assigned

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  • Fluent in both English and Spanish written and oral (required)

  • Recommended 2 years of administrative experience

  • Proficiency in Microsoft Office Suite

  • Demonstrated professionalism at the highest level

  • Effective written and verbal communication skills

  • Understanding of common shipping portal requirements and packaging techniques – Fedex, UPS, Purolator etc.

  • Excellent organizational skills

  • Ability to be resourceful and proactive when issues arise

  • Multitasking and time-management skills, with the ability to prioritize tasks

  • Customer service attitude

Schedule: Monday to Friday 8:00am -5:00pm

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Established in 1963, Crawford Packaging is North America’s leading distributor for innovative packaging automation equipment, materials, service, and support. We work with customers ranging from small start-ups to large-scale operations in industries such as manufacturing, industrial, distribution, produce, food processing, and more. As a recent award recipient of Canada’s Best Managed Companies, our company culture bonds us together and creates conditions for success.

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Please submit in English: cover letter, including compensation expectation, and a resume to: Vanessa Pineda, Human Resources Assistant: vpineda@crawfordpackaging.com

We are an equal opportunity employer. While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted. Crawford Packaging is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed.

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